Frequently Asked Questions
Everything you need to know about your gear, orders, and our services at The Lost Co.
How long does it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. Once your gear leaves our warehouse, you will receive a tracking number via email to monitor its journey.
What is your return policy for sports equipment?
We offer a 30-day return policy on unused items in their original packaging. Please note that for safety reasons, certain technical gear cannot be returned once the seal is broken.
Do you offer professional assembly for bikes and components?
Yes! Our expert technicians inspect and partially assemble all bikes before shipping. Some minor assembly will be required upon arrival, and we provide detailed guides to help you get trail-ready.
Are the products covered under warranty?
Absolutely. All products sold by The Lost Co are covered by their respective manufacturer warranties. If you experience a defect, contact our support team and we will facilitate the warranty process for you.
Do you ship internationally?
We currently ship to a wide range of countries. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to get your gear now and pay over time.